OPEX Week, the largest event of its kind, was held in Orlando Florida 23-27 January. With 80+ leading voices in Business Change and Transformation covering the latest developments, emerging trends and best practice methodologies, this year’s programme showcased the industry’s continued growth and impact to over 800 delegates.
Staff from Pacific’s Americas team attended the conference and took back valuable insights on the Change industry, and developments in their specific industries. The event was not only, as Damian Albera, Pacific’s Head of Pharmaceuticals & Life Sciences - Americas, said “a great opportunity to meet face-to-face” not only with our contacts but to meet new expertise in Change and Transformation. A number of overarching themes were touched on, emphasising what unites Change practitioners runs deeper than the specific differences between industries.
Challenges included Customer Centricity as a driver for value, and how organisations can use this focus to deliver value and return, and differentiate themselves in the marketplace. The concept of linking KPIs to Key Behaviours Indicators (KBIs) into strategy was expounded by Rick Hepp of Bristol-Meyers Squibb, an interesting take on measure performance in alignment with a businesses guiding values.
Another theme which has been consistently raised throughout 2016 and into 2017 has been RPA, and how developments in this field are being adopted and leveraged by organisations, especially within the Financial Services sector. With OpEx teams leading projects within larger businesses, they are uniquely positioned to spearhead the uptake of new technologies and establish their potential to transform the organisation.
On wider ideas concerning innovation, there were evergreen insights on the importance of delivering change swiftly and not holding back to roll out these crucial Change and Transformation programs. Jose Pires of Black and Veatch emphasised how “messages or ideas do not transform businesses – people transform businesses”. In a business centred on delivering value by changing the way people, processes and technology work together, the human component requiring visionary leadership, skilled expertise and strategic insight is critical. It is at this juncture, providing organisations with the talent that reshapes organisations for the 21st Century, that Pacific continues to deliver across the globe.