Pacific International News - Pacific places Transformation Change Manager at leading Credit Card Provider

Pacific International’s Financial Services team successfully delivered a Lean Transformation Change Manager at a leading Financial Institution in the United States. The client employs over 15,000 staff across the Americas and sought to build out their Lean Management System, targeting a transformation of corporate Operations and Technology.

The client’s ideal candidate would have experience implementing and deploying an enterprise-wide Lean management system, with a strong preference for direct experience utilizing McKinsey’s 5 Lens approach. Once engaged as a vendor, Pacific determined that such a comprehensive transformation would require deep industry expertise, a collaborative mindset and the ability to manage a range of stakeholders across the country.

Pacific’s extensive work in the Lean Transformation space served as a pathway to a vast network of Lean / McKinsey 5 Lens specialists in Financial Services. Leveraging this network resulted in a referral to a candidate with strong Lean Operations, Change Management and 5 Lens experience. Ultimately, the candidate’s previous success implementing Lean Management Systems made them the ideal hire for the client.

Speaking of working with the client, Pacific’s Head of Financial Services – Americas, Sheila Walsh, said: ‘it was rewarding to work with a client that maintained a clear strategic vision for their transformation, sponsored by the company’s senior-most stakeholders. Our success on the initial engagement also allowed us to support the program’s growth at multiple levels and across several requirements.’  

To learn more about Pacific’s capabilities in the Financial Services sector across the globe, please contact: Sheila Walsh, our Head of Financial Services - Americas; David Howells, our Group Managing Director; or Richard Yorke, Director – EMEA & APAC.  


Sheila WalshMcKinsey 5 LensLean Management SystemLMSPacific International Recruitment NewsFinancial Serviceschange managementTransformationlean