Pacific International News - Leading Change and Transformation Talent Acquisition in UK Pensions Administration Sector

Pacific have recently been working alongside two leaders in the market of business pensions administration, to successfully deliver on 10 individual talent acquisition projects in this area. The landscape for this area of work was focused on transformation in innovative business operations approaches and deployment of advanced technology, so there was a need to employ change experts to modernise both the processes and the resources. Our team have a long history of sourcing talent in the Financial Services industry and our two Financial Services Account Managers, Siobhan Gibbons and Claire Butcher led the delivery.

One of the clients, who we have an existing relationship over many years had allowed us to gain an insight into the right target companies as we began to understand the requirements of the roles and the overall project. It was key that there was a mix of candidates, with some having experience in pensions administration and others specialising in Operations Management, Business Strategy and Operational Excellence, to create a well-rounded team based in London, Hertfordshire, Yorkshire and the South East of the UK.

It was also important that the culture created from these hires could be seen throughout the company as this was a priority for them after a recent business merger. It can be a challenge to rebuild and create a new culture that employees at all levels buy into. One of our customers said that the team at Pacific were ‘exceptional in the whole candidate experience from start to finish. They handled their search and my interest sensitively and matched my skills, values and aspirations well with the hiring company. I’ve been enormously impressed with the level of research, professionalism, tenacity and care they have displayed throughout’.

The second client project was a new customer relationship for Pacific at the start of 2019 and our team have now successfully closed 4 talent acquisition projects, with 3 additional live position into roles which represent a new chapter of delivery for the organisation as the business operations in-sourced from an existing supplier outsourced engagement. As well as leading this new operational build-out, the candidates will be responsible for allocating resources between operational teams and so it is key that they are able to engage across all levels of the organisation. In speaking about the project, Siobhan Gibbons spoke about this project as 'exciting to forge a new relationship with the client, working with a new team to ensure that the best talent available was sourced for the roles'. She also stated that it was exciting to work with clients who wanted to fully embrace the journey of change and transformation.

For more details on how Pacific can support your Pensions Administration talent acquisition needs and more generally in the Financial Services industry globally, please contact David Howells, Group Director and Head of Financial Services Practice.

For permanent roles based in the UK, contact Siobhan Gibbons or Claire Butcher.

See our current jobs here.


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