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Welcome to Improvement and Innovation

Improvement and Innovation is an open community of business specialists with a zeal for cultivating and refining cutting-edge approaches to people, processes and technology and managing change, transformation and growth.


The i&i community encourages inventive problem solving and passionate exchange - where business professionals and organisations engaged in improvement initiatives are able to share and debate their thinking, research and practice within an open collection of innovators and subject matter experts across a variety of areas and themes.

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OpEx Harmony

From around the age of 8 to around the age of 15 I tried to master 1st position on the Violin. Apart from pulling off a few Irish jigs and simple classics I had to admit I wasn't very good at it. It was a frustration as I had such a passion for music and anything artistic ... painting, drawing, a...

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Volunteering with America Scores NY

Staff at Pacific’s New York office donned their soccer shirts and headed out to Harlem for a morning of volunteering with America Scores Summer Camp on Thursday 21st July 2016. A national charity focussed on grass-roots activism, America Scores empowers the development of urban youngsters by enga...

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Don't be fooled by what people say

By Paul Swift Effectively managing stakeholders is one of the most skilled and difficult parts of any improvement project and this subject is absolutely massive and only covered in our Master Black Belt Course however, I think it is so important, I decided to pull out some of the key aspects, hin...

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The New paradigm of Lean Six Sigma

By Paul Swift The new paradigm of #lean Six Sigma transcends more than just a production system – it is a new way of thinking about organising the improving operations. Traditionally one often associates Lean Six Sigma with a collection of tools and techniques on the factory floor. However, there...

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Define the Problem before starting your Improvement Journey

By Paul Swift I recently came across a client who had been on an improvement journey for a while with some degree of success but with the potential to really make some monumental strides forward. When we discussed the journey so far, one thing became really obvious and I thought it was worth shar...