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Welcome to Improvement and Innovation

Improvement and Innovation is an open community of business specialists with a zeal for cultivating and refining cutting-edge approaches to people, processes and technology and managing change, transformation and growth.

​The i&i community encourages inventive problem solving and passionate exchange - where business professionals and organisations engaged in improvement initiatives are able to share and debate their thinking, research and practice within an open collection of innovators and subject matter experts across a variety of areas and themes.

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White Paper - Successfully driving Automation in Finance to enhance Customer Experience

Pacific has teamed up with Nina Muhleisen, Head of World Class Delivery at ANZ to create our new White Paper - Successfully driving Automation in Finance to enhance Customer Experience. With Automation remaining a headline trend into 2017, development and deployment of automated systems is a key ...

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Pacific International Recruitment News - Adam Nuzie promoted to Regional Director - Americas

Adam Nuzie has been promoted to Regional Business Unit Director of the Americas for Pacific International to lead company operations, covering our New York and San Francisco offices. In this capacity, he will work closely with Pacific’s global leadership team to continue driving success for our c...

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Pacific International Recruitment News - Robotic Process Automation Lead in Major Insurance Multinational

The increasing number of RPA programs in the Financial Services industry leaves those businesses looking to leverage Process Automation, facing a disparity in the supply of experienced talent. Pacific’s finger is on the pulse of emerging market trends, and has been building an established network...

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Pacific International Recruitment News – Pacific Delivers Entire Transformation Team and Chief Digital Officer for $50bn AUM Investment Management firm.

A team of Program Managers focused on Continuous Improvement and Business Excellence has been delivered for a client specializing in portfolio management for high-net-worth individuals, families, and foundations. Delivering these alongside a Head of Development and Head of Training to support and...

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Pacific International Recruitment News – Pacific Delivers Key Business Transformation Talent to a Specialty Assurance Provider

Pacific International has completed delivery of a Director of Business Excellence and a Senior Program Manager for a leading assurance and assistance specialty insurer. The client, part of a multinational organization serving 300 million customers and a long history of brand equity, retained Paci...