Welcome to Improvement and Innovation

Improvement and Innovation is an open community of business specialists with a zeal for cultivating and refining cutting-edge approaches to people, processes and technology and managing change, transformation and growth.

​The i&i community encourages inventive problem solving and passionate exchange - where business professionals and organisations engaged in improvement initiatives are able to share and debate their thinking, research and practice within an open collection of innovators and subject matter experts across a variety of areas and themes.

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White Paper - Successfully driving Automation in Finance to enhance Customer Experience

Pacific has teamed up with Nina Muhleisen, Head of World Class Delivery at ANZ to create our new White Paper - Successfully driving Automation in Finance to enhance Customer Experience. With Automation remaining a headline trend into 2017, development and deployment of automated systems is a key ...


White Paper - Nina Muhleisen on Continuous Improvement versus Innovation

Our new White Paper is out! Nina Muhleisen presents her new article exploring the differing philosophies and approaches to Continuous Improvement and innovation in industry. How can organisations in the 21st Century use these concepts to drive successful programmes. Through her chosen case-study,...


Pacific International News - Pacific Opens its Melbourne Office

Pacific International Recruitment, the leading provider of Business Change and Transformation talent acquisition and human capital expertise to businesses globally, is opening a new office in Melbourne, Australia to service its clients in the ANZ and wider APAC region. In line with this launch, P...


Pacific International News - Pacific Opens its Düsseldorf Office

Our Düsseldorf Office is Open! Pacific’s DACH team have relocated from our London offices to our new offices in Düsseldorf. With more than 15 years’ experience providing Operations, Strategic Leadership and Change expertise on the mainland continent, we now join many of our major clients and exte...


White Paper - The RPA Masterclass Interviews: Nick Burgess on Successful RPA Programs

The RPA Masterclass Interviews: Nick Burgess on Successful RPA Programs The latest instalment of Erik's RPA Masterclass Interviews sees Erik speak with Nick Burgess on aligning people, technology and operations to create lasting RPA programs. Here Nick shares his experience creating RPA Centres o...