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Global Ops Manager

Location: South East Asia
Posted: 9 months ago
Contract Type: Permanent
Industry: People, Process and Technology Change Management, Technology and Media
Contact Name: Rupert Haffenden
Contact Email: rupert.haffenden@pacific-international.com

Rupert Haffenden

Sales Manager - Interim/Contract Division

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Job Description

You will run the day to day operational management of the Global Customer and Technical Support Teams in line with the business objectives. 

Person Specification

  • You will work within a proactive division, supporting high-end products and services. 
  • You are keen to drive customer service improvements within a commercial organisation.
  • You have overall responsibility for the provision of technical and customer service in support of all business divisions globally.
  • You personally manage a number of direct reports as well as commercial SLA’s & KPI’s.
  • You have ownership of all processes and process development in the technical, order fulfilment and customer service cycles.
  • You will continue the development of existing Operations Support sites in line with business and service growth plans.
  • International travel will be required.

Desirable Knowledge and Skills:

  • Experience in working in an international Customer Support environment.
  • Practical experience of best practice in order fulfilment, technical service and customer services processes
  • Data analytical skills

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