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Head of Customer Experience

Location: London
Posted: 3 months ago
Contract Type: Permanent
Industry: People, Process and Technology Change Management, Strategic Management, Leadership and Growth , Financial Services, Technology and Media
Contact Name: Claire Butcher
Contact Email: claire.butcher@pacific-international.com

Claire Butcher

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Job Description

Pacific is supporting a global data technology company as they continue to embark on a major change and transformation journey. At the centre of the global transformation office sits a dedicated Customer Experience team who look to create an unrivalled customer experience for a B2C and B2B customer journey. As such, we are seeking a head of Customer Experience to join this transformation team as they continue to embark on this change journey. 

 As Head of Customer experience, you will work closely with the Director of Customer Experience, consistently evaluating and improving the digital processes and strategies of the customer journey. You will play an integral role in rolling out this robust strategy across the UK and Ireland, creating impact from the measurement of the customer processes in a fast paced environment. The role provides instantaneous opportunity for growth and development, as you can refine your customer experience skills and analyse impact with immediate measurable success. 

Some of your key responsibilities will be: 

To identify, prioritise, execute improvements and measure the impact of strategies that target customer centric goals. 

To reflect upon the return on the Company's investments based on the customer's experience. 

Use research to support your experience mapping and generate business success.

To communicate effectively with stakeholders to check that the customer experience opportunities can be efficiently scoped, deployed and measured. 

The right candidate for this role will have experience in Customer Experience, be an agile leader, be able to communicate efficiently and have a passion for listening, responding and creating impact soley driven by the customer journey.

For more details on this role and the organization please contact Claire Butcher at claire.butcher@pacific-international.com. 

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