US Head of Lean Transformation

Location: San Diego, California
Posted: about 4 years ago
Contract Type: Permanent
Industry: Operations and Technology Management, Financial Services
Contact Name: Kathryn Williams
Contact Email:

Kathryn Williams

Head of Account Management - Americas

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Job Description

Pacific’s financial services team has been engaged to support the global Lean Transformation roll out for a major insurance player as they look to drive efficiency and scale for growth in 2018 and beyond. 

Working within the speciality division of the firm, based in South Florida, you’ll drive a number of major Lean work-streams within the areas of claims and contact center operations. Additionally, you drive the strategic roadmap for the Lean Management program as they look to enhance their digital transformation activities including web / on demand self service solutions to end customers and also internal automation activities looking areas like RPA, AI and blockchain technologies. 

The role will require a high level of stakeholder engagement as you’ll facing off to all of the leadership team in the Business Unit and the regional CXO for the larger organization. 

In this lead role, you’ll also manage a small team of Lean change agents who will work with the line operations to drive Lean thinking and specific project activities. As you grow into the business and the role, you’ll also drive transformation activities for other business lines and also work with areas like Finance, HR, Legal on change activities. 

The role is based on South Florida (Miami, Ft Lauderdale area) with travel across the US to other sites. Some global travel to Europe and LATAM too. 

Experience and background 

  • Previous McKinsey Lean Management principles experience as part of a Lean Management transformation program
  • Experience managing Operations projects and teams
  • Experience with Lean applied in Service Operations environment is a plus

For more details on the role, please contact Kathryn Williams - Account Manager, Americas on

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