Pacific International has been retained by one of our tier one customers to help build out an established operational excellence team.
Having made massive strides already in their cost to serve journey, this consultant will be responsible for maintaining the changes made while also defining and delivering on customer experience improvement projects.
This is a permanent position for a professional who is experienced in end to end customer-focused improvement journeys, working across multiple digital channels using Lean six sigma skills and digital transformation expertise, such as RPA.
You will be required to work autonomously under the Senior Manager, this means
- Independently identifying commercial opportunities for improvement with the customer in mind.
- Influencing the directors and presenting to them on a bi-monthly basis to create a signed off business case that you will be responsible for delivering.
- Being accountable for the delivery & governance of all aspects of these programmes including stakeholder management, performance reporting, solution design, piloting, planning, risk, and issue management & benefits tracking.
You will be based on-site with low travel expectations, usually 1 -2 times per month to their other 3 UK sites.
If you’re interested in this opportunity please contact Rupert on Rupert.firstname.lastname@example.org