Pacific has been retained by this globally recognised Financial Services firm as they embark on a major Operational Improvement initiative to lead a single site operation in the UK with approx. 125 FTE's.
Following an operational review and due diligence exercise, the firm has chosen to create a leadership role within the business that will focus on making step change improvements within the Operations and Service Delivery areas of the business. With a heavy focus on client satisfaction and high degree on complexity, the service delivery metrics with the client must not be altered and remain high performance. You will however work closely with the leadership and the Regional Operations Director to create best practices, process thinking and a focus on simplicity and straight through processing.
The focus on the improvements you lead will also centre around the people within the business and you'll therefore need to be a hands-on Operations Manager who has a strong change agent mindset to work on hearts and minds change management aspects. This will harness the great technical competencies of the Operational staff whilst create more innovative and problem solving thinking.
A strong background in leading Operations group through change programmes in the areas of Operational Excellence, Automation, Smart Technology and Future state OD&D will be a great benefit as these are all on the strategic agenda for the CEO and the global leadership team. If you are a true Operations Leader with the ability to create the right working environment to inspire and create better Operational supervisors and Ops teams, you'll be challenged and rewarded in this role.
Experience and Background -
• Demonstrable experience in running significant P&L with large operational overhead and also O&T budget
• Operational Leadership skills and also the background in people development
• Influencing and strategic engagement experience across a matrixed business model
• Energetic and lead from the front management style
For more details, please contact David Howells, Group Managing Director on +44 207 478 7752 or Siobhan Gibbons on +44 207 478 7738