Pacific have been engaged to support a global data technology company as they continue to embark on a major change and transformation journey. At the centre of this Global Transformation Office sits a dedicated and newly formed Customer Experience team who have an underlying goal of driving and delivering a robust customer experience - that will maximize business value and efficiency to create an unrivaled customer experience across both B2B and B2C customer journeys.
This newly dedicated team will be responsible for understanding the voice of customer and ensure it is heard and acted upon across the business. As a Senior CX Analyst you will be joining an innovative environment to support the CX transformation program - this will include the design of surveys, analysis, dashboards and stakeholder reporting of NPS were there will be a major emphasis. You will be acting as the SME for CX and bring informed recommendations and actions to the table that will be integral in driving the Customer Experience plan.
Among other things, the right candidate for this role will have exceptionally strong analytical skills, will be a data driven decision maker and have a demonstrated success in defining and measuring customer experience in a fast paced environment. An understanding of NPS measurement systems will be essential for this role.
For more details on this role and the organization please contact Siobhan Gibbons at email@example.com.