My client is a leading producer of manufacturing technology and services operating in more than 120 countries. This family-owned company has generated more than 5 billion EUR in revenue in the last year with a strong focus on customer experience. The corporate IT management team of the company is currently recruiting top talent to strengthen their IT Sales and Contact Centre team. As a senior technical expert, you are responsible to further outline and develop the digital transformation journey and to drive smart contact centre as well as customer experience initiatives.
Responsibilities:
- Shape the future contact centre vision together with global counterparts and build a strategy for unified communications
- Assess operational and strategic business requirements and present technical recommendations that are in line with customer’s strategic roadmap and industry best practice
- Troubleshoot technical issues on various platforms ranging from ERP to Salesforce
- Act as a Single Point of Contact of service requirements to manage technical requests, escalations, and driving various teams for a solution
Qualifications:
- University degree in IT, Telecommunications or Business Economics degree
- Persuasive - Able to gain buy-in from various groups within competing interests
- +5 years of working experience, preferably in the telco or IT space, ideally in a technical role
- Strong team skills and interest to work in a multinational team
- Fluency in English and preferably basic German language skills
