My client is a leading manufacturer of manufacturing technology and services operating in more than 120 countries. The family owned company has generated a revenue of more than 5 billion EUR in the last year. The IT management is currently recruiting top talent to strengthen their IT Sales and Conact Centre team. As a senior technical expert you are responsible to further develop the digital transformation journey and drive smart contact centre as well as customer experience initiatives.
Responsibilities:
- Shape future contact centre vision together with global counterparts and build a strategy for unified communications
- Assess business requirements and present technical recommendations that are in line with customer’s strategic roadmap and industry best practice
- Troubleshoot technical issues on various platforms ranging from ERP to Salesforce
- Act as a Single Point of Contact of service requirements to manage technical requests, escalations, and driving various teams for a solution
Qualifications:
- University degree in IT, Telecommunications or Business Economics degree
- Persuasive - Able to gain buy in from various groups within competing interests
- 5+ years’ experience in Customer Service and in a technical role with face to face interactions, ideally in Service Delivery environment
- Up to 5 years of work experience, preferably in the telco or IT space
- Strong team skills and interest to work in a multinational team
- Fluency in English and preferably basic German language skills
